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Ansett Privacy Policy

Introduction

Ansett respects and protects your personal information.

Without prejudice to any other policy, notice, or document that may be provided to you (and that shall prevail in case of any conflict or inconsistency with this policy), and in accordance with applicable data protection laws, this policy explains how Aviation Training Holdings Pty Ltd and its associated entities — including Aviation Training Australasia Pty Ltd, Ansett Aviation Queensland Pty Ltd, Ansett Aviation Italy S.P.A, Ansett Aviation Asia Co., Ltd, Ansett Aviation Training DWC-LLC, and Ansett Defence Pty Ltd (collectively known as Ansett Aviation Training or Ansett) — collect, use, and manage your personal information.

It also explains how you can check and control the personal information Ansett holds about you.

By using the Ansett website or services, you are deemed to have read and agreed to this policy.
This policy will be reviewed and updated periodically. By continuing to use Ansett’s website and services, you accept any updated version.

The Information We Collect

The type of information collected depends on Ansett’s relationship with you. It may include:

  • General information: name, title, gender, date of birth, contact details, passport or identification details (including your image)

  • Contact details: phone number, address, email address

  • Medical information: current and/or historical health conditions

  • Payment details: bank or card details for processing payments

  • CCTV images: captured while visiting Ansett sites

  • Employment information: employer’s name, employee number, job title, work contact details

  • Incident reports: details of incidents you are involved in or witness

  • Fraud prevention data: assessments and related information used for verification

  • Wi-Fi usage: information about your device and use of Ansett’s guest Wi-Fi

If you refuse to provide personal information, Ansett may be unable to deliver certain services.

Some information may be considered sensitive, such as health, biometric, or criminal record data. Ansett will seek your consent where required by law (e.g., GDPR or the Australian Privacy Act).

Ansett may also collect non-personal information, such as website activity via cookies or similar technologies, to improve your user experience.

How Ansett Collects Information

Ansett may collect information:

  • Directly from you — when you contact Ansett, visit a site, or use the website

  • Indirectly from third parties — such as training booking agents, government or regulatory bodies, or service providers conducting background checks

How We Use Personal Information

Your information may be used for the following purposes:

  • Providing and managing services (identity verification, training processing, quality assurance)

  • Marketing and communications (events, updates, and promotional offers — you may unsubscribe anytime)

  • Customer support (handling inquiries and complaints)

  • Compliance (meeting aviation and legal obligations, cooperating with regulators and law enforcement)

  • Fraud prevention and ethics compliance

  • Research and service improvement

  • Website management (ensuring relevance and performance)

Disclosure of Personal Information

Ansett may disclose your personal data to:

  • Regulatory authorities (to meet legal or aviation requirements)

  • Third-party service providers (training, verification, compliance)

This may involve transfers to or access from Australia, Europe, or South-East Asia.
Even where data protection standards vary by region, Ansett ensures your information is safeguarded under this policy.

Storage and Security

Personal information is stored both electronically and, in some cases, in hard copy.
Ansett employs secure third-party providers and maintains strict physical, technological, and procedural controls aligned with industry standards and data protection laws.

Access and Correction

Individuals may request access to or correction of their personal information.
Please contact: dataprivacy@ansettaviationtraining.com

EU Data Protection (GDPR)

If you are in the EEA, additional rights apply under the General Data Protection Regulation (GDPR).
Ansett processes personal data only when permitted by law, with legal bases as follows:

Purpose Legal Basis
Provide/manage services Contract performance, Legitimate interests
Sensitive information Consent
Marketing Legitimate interests, Consent (withdrawable anytime)
Customer support Contract performance, Legal obligation, Legitimate interests
Legal/regulatory compliance Legal obligation, Legitimate interests, Public interest
Fraud prevention Legal claims, Legitimate interests
Research/service improvement Legitimate interests
Website optimisation Legitimate interests

Meaning of Legal Bases

  • Consent: you’ve agreed to Ansett’s use (can be withdrawn)

  • Contract performance: necessary to fulfil a service agreement

  • Legal obligation: required by law

  • Legitimate interests: necessary for operational or compliance purposes

  • Public interest: required for aviation safety or other lawful reasons

International Data Transfers

When transferring personal information outside the EEA, Ansett uses EU Commission-approved safeguards, such as Model Contractual Clauses, to ensure appropriate protection.

Data Retention

Ansett retains personal data for as long as necessary for its original purpose and as required by regulation (e.g., aviation authority mandates).
When data is no longer required, it is securely deleted or de-identified. De-identified data may be retained for internal analysis.

Your Additional EU Rights

You may request that Ansett:

  • Provide further details on how your data is used

  • Delete data no longer required

  • Restrict processing while inquiries are reviewed

You may also:

  • Withdraw consent

  • Lodge a complaint with a regulator

  • Object to processing (unless Ansett’s legal interests prevail)

  • Object to direct marketing

Requests can be made via: dataprivacy@ansettaviationtraining.com
These rights are subject to legal exemptions, such as regulatory compliance or legal privilege.

Contact Us

If you wish to access, correct, or inquire about how your personal information is handled — or to submit a complaint — please contact:

📧 dataprivacy@ansettaviationtraining.com